FAQs

Payment Options:

Debit/Credit card

Cash on Delivery (COD) ONLY (UAE)

Order Confirmation:

You'll receive an order invoice via email when placing an order.

Card Details:

Ya Salam does not save your card details for privacy reasons.

Delivery Locations:

Ya Salam delivers all over the UAE and internationally.

Delivery Options:

Home delivery is available.

Estimated Delivery Time:

Typically, 2-5 business days for UAE, around 1 week for other GCC countries.

Unable to Receive Product:

The delivery team will call on the day of delivery to coordinate.

Order Tracking:

You can track your order with the provided tracking number or contact us via email.

Product Warranty:

Products come with a standard warranty unless otherwise specified.

Returns and Cancellations:

Refer to our return and cancellation policies for details.

Refunds:

Details of the refund policy can be found on our return policy page.

Complaints and Feedback:

Shipping Charges:

AED 30 for UAE, and for GCC AED 100 for the first 1kg, and AED 75 for each additional 1kg .

Changing Delivery Details:

You can change your address, date, or time by emailing us with your invoice details.

Free Delivery:

High-value orders may qualify for free delivery.

Damaged Unit Upon Delivery:

Do not accept the damaged unit and contact us via email.

Multiple Units Delivery:

Delivery can be as per your convenience, whether together or on different dates/times.

Mixed Payment Methods:

You can only choose one payment method, either cash or card.

No Order Confirmation Email:

Delivery Charges:

One delivery charge is applied regardless of the number of items in the cart.

Changing Payment Method after Order:

Payment method changes are not possible after placing the order; reversal can only occur through cancellation.

ID or Documentation upon Delivery:

You'll need to show a valid ID and sign a delivery order upon receipt.

Returning Opened Products:

Refer to Our return policy for information on returning opened but still good-condition products.