Warranty Policy

Our warranty policy ensures that your product is protected against any defects in material, design and/or workmanship after purchase of the product. Warranty repairs will be carried out at product authorized service centers

1. The warranty is not applicable to cases other than defects in material, design and/or workmanship. Warranty obligations are limited to repairing of defective product or refunding the amount of the purchased product (such decision at the product Seller’s discretion).

2. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.

3. In the case of a refund, the customer must return all the accessories of the product. The amount of any missing item will be deducted from the amount of the refund (see return and exchange policy).

4. Warranty Period: 1 Year. Faulty products must be brought by customer to Company authorized service centre for repairs.

5. Repair or replacement under the terms of a warranty does not provide a right to extension or renewal of the warranty period.

6. In the event that your product cannot be repaired but is still under the manufacturer’s warranty, we’ll issue a replacement if applicable.

7. To avail of warranty services if a defect occurs in your product within the valid warranty period, please contact us with an attached picture of your product and invoice to Ya Salam customer service e-mail: hello@yasalam-trading.com

8. We shall contact you within 96 hours to validate the claim proceed further. Cycle can take up to 3 weeks in total.

9. The warranty will not be covered under the below conditions

   1. Defect or damage is the result of the customer misuse and non-abidance by the instructions for use

   2. Liquid spill on product.

   3. Product having un-authorized repairs or tampered with

   4. Electrical issues arising from power fluctuations or incorrect voltage current supply

10. By submitting your item for repair, you consent to us and the repairer using your contact details in this way only as required in connection with the repair service.

11. The customer confirms that all information provided during the warranty claim is correct

12. The warranty is only valid in the UAE and does not apply to export sale